Order Issues
Can I checkout as a guest?
No, you will need to create a CAMILLA AND MARC online account to checkout. If you register with us, you’ll enjoy the following benefits:. To create an account, simply enter the following on the Create an account page:
I entered the wrong address, what do I do?
Please contact us as soon as possible via chat, email or phone if you have entered the wrong shipping information. If your order has not yet been dispatched, we will do our best to update the delivery address before it leaves our depot. While we can'
Can I cancel or change my order?
Please check your order carefully before completing your purchase, including your items, sizes, and shipping address. Once an order has been placed, we have limited ability to make changes. 1. Change of address. We will do our very best to help if th
I'm missing part of my order, what do I do?
We ship from multiple locations depending on stock availability, and as a result, some orders may be split so the recipient receives two parcels for the one online order. If your order has been split, you'll receive a separate shipping confirmation e
My order was canceled, why?
On rare occasions, an item may become unavailable after your order has been placed due to an unexpected stock discrepancy. If this happens, we will notify you by email as soon as possible, and you will receive a refund for the unavailable item to you
My order has been returned to sender. Can you help?
Yes, of course we can help resolve this for you. Kindly submit an enquiry to our customer care team with an amended delivery address, and our team will dispatch your order as soon as it arrives back at our dispatch center. If you require any assistan