Has my return been processed?Updated a month ago

You will receive a return confirmation email as soon as your return has been processed. 

If you are concerned about a delay with your return, we recommend:

• Checking your return tracking to confirm your parcel has been delivered to our depot
• Checking your spam/junk folder for the confirmation email
• Logging into your account to check the order status

Processing Times

Once your return has been received at our depot, please allow 1-3 business days for processing. After your return has been approved, you will receive a notification.

If you're receiving a refund, please allow up to 5 business days for the funds to appear in your original payment method, depending on your financial institution.

Exchanges 

Exchanges are processed within 1-3 business days, subject to stock availability. Once your exchange has been dispatched, a new Express Post tracking number will be updated in your account.

In the event your requested exchange item is no longer available, your return will be automatically refunded.

During Peak Periods

During promotional events, public holidays and other peak trading periods, please allow an additional 1-3 business days for return processing.